Customer Protection

Home National Bank works constantly to help protect our customers from criminal activity in the form of fraud. An educated and informed customer can prevent fraud and protect sensitive information.

  • How can I help protect myself?enlightened

    Do not open or respond to online solicitations for personal information.

    Be wary of any unsolicited or unexpected emails from all sources. If you receive an email urging you to update personal or financial information, do not click on the link. Instead, enter the company’s web address in your browser.

    Do not be intimidated by emails requesting information immediately in order to prevent account closure. Any communications requesting immediate response should be treated as suspect.

    Exercise extreme caution when shopping online. Only enter credit card information and personal data when it involves a transaction you initiate.

    Review your credit report annually. A free copy of your credit report is available at www.annualcreditreport.com or by calling 1-877-322-8228.

    Shred financial or personal documents before discarding. Most fraud and identity theft incidences happen as a result of mail and garbage theft.

    Utilize Online Banking regularly to monitor your account activity and quickly detect any fraudulent transactions.

    Always put outgoing mail in a U.S. Postal Service mailbox, which is more secure than your home mailbox.

    Collect your mail promptly each day.

    More online safety tips can be found in the article: How to Guard Against Internet Thieves and Electronic Scams. Another good source is The Indiana Attorney General.

    If you feel your personal or financial information has been compromised, contact us immediately by calling or stopping into any location. If it is after our normal business hours feel free to contact us by utilizing our LiveHelp service. That button can be found at the top of each web page. Our LiveHelp service is available 364 days a year. From 9 am – 9 pm Monday through Saturday and 3 pm – 9 pm on Sunday. That includes any holiday with the exception of Christmas Day.