Exciting System Upgrades Coming Soon!

We will soon have a new operating system with improved financial technology, customized banking experiences and enhanced security.

To ensure a smooth transition, we’ve compiled answers to frequently asked questions about the upgrade process, how it will affect you and what you need to do to prepare.

Please review the information below. We’re also sending email notifications with the latest details, so please make sure we have your current email address on file.
 

Scheduled System Upgrades – Temporary Service Outage Information

Q: Will any banking services be temporarily impacted?
Yes. See details below.

Online and Mobile Banking

• Online Banking, Mobile and Bill Pay will be offline from Thursday, February 19 at 3 p.m. through Monday, February 23 at 8 a.m.
• Your username will not change. You should have received a separate email with a temporary password to log on to the new platform.
• There will be a new mobile banking app to be downloaded in the app store.

Debit Cards

• New debit cards cannot be issued between February 14 and February 22.
• You may place new card orders starting February 23.
• At 3 p.m. on February 19, cards will be put into Offline Limits mode.
• Tokenization (Apple Pay®, Google Pay™, Samsung Pay®) will be back online on February 26.
• Your PIN number will not change.

ATMs

• The ATMs will not be down during conversion weekend.
• They will only be down a short period to switch over on February 24, 25 or 26.

Q: Will LiveHelp be available to answer questions during the transition?
Yes, LiveHelp will be available during the following timeframes:

• Friday, February 20: 8 a.m. – 9 p.m.
• Saturday, February 21: 8 a.m. – 9 p.m.
• Sunday, February 22: 3 p.m. – 9 p.m.

Look for the orange LiveHelp button on the website.

Frequently Asked Questions – Preparing for the Core System Upgrade

Q: Will Home National Bank offices be closed during the upgrade weekend?
We will be open on Friday, February 20, but in offline mode, and then closed on Saturday, February 21.

Q: Will my checking or savings account number change?
No, your account numbers will not be changing.

Q: Will there be any changes to my automatic deposits and payments?
You do not have to make any changes to your automatic deposits and payments.

Q: Will the bank routing number change?
The bank routing number is not changing.

Q: Will I be able to use my Visa® Debit Card over the weekend?
Yes, your Visa Debit Card will work over the weekend, but we will be in offline mode and offline limits will apply (more details below). Daily ATM and purchase limits will be in effect.

Q: Will I receive a new Visa® Debit Card?
No, your current card will continue to work.

Q: Will I receive a special statement of my account during this time?
Yes, you will receive a printed statement as of the close of February 19, 2026 from the current software, and another from February 20, 2026 from the new software.

Q: Will Personal Online Banking change?
Yes, it is changing to an improved online and mobile banking system.

Q: Will my Online Banking User ID and Password change?
Your username will not change, but you will be assigned a temporary password that will be reset at the first login. You will receive an email with the temporary password information.

Q: Will my established internal transfers convert to the upgraded Online Banking?
Yes, your transfers will be converted to the new Online Banking.

Q: Will the existing eAlerts convert to the improved Online Banking system?
Your eAlerts will need to be set up again.

Q: Will account nicknames transfer to the updated Online Banking service?
Yes, your account nicknames will convert to the new Online Banking.

Q: Will my Online Banking history be available?
Yes, your Online Banking history will be available.

Q: I have eStatements now. Will I have eStatements on the improved system, too?
Yes, you will still have your eStatements.

Q: My statements are combined now. Will I need to request that service again?
No, they will remain the same.

Q: I use Bill Pay frequently. How will that change?
Your Bill Pay payees will be converted to the new Online Banking.

Q: Will my eBills be available in Bill Pay?
Yes, your eBills will be available.

Q: I use QuickBooks® or Quicken®. Will I still be able to do so with the updated system?
Yes, you will still be able to use QuickBooks or Quicken.

Q: Do I need to download a new Mobile Banking app?
Yes, you will need to download the updated mobile banking app. Search your app store for Home National Bank and select the white icon with the blue HNB.

Q: Will Business Online Banking change?
Yes, it is being upgraded as well. Your users will be converted to the new system.

Q: Will I need to re-enroll in Mobile Deposit?
Yes, there will be a new enrollment for Mobile Deposit that is simple, and the service will continue like our last system did.

Q: I use Remote Deposit Capture. Should I expect any changes?
The current vendor will not be changing during this upgrade, but there will be a future improvement to this service.

Q: Are there any changes to my personal savings account?
No, there will not be any changes to your savings account.

Q: Will there be any change to how interest is earned on my accounts?
Interest calculations will remain the same.

Q: Will there be any changes to my Certificate of Deposit (CD) or Individual Retirement Account (IRA)?
None of the terms or conditions for your CD or IRA will change.

Q: Are there any changes to my Home National Bank loan?
No, your HNB loan will not be changing.

Do you have further questions? We’re here to help!
Call or stop in for further assistance.

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